Case Study 3 – National furniture retailer


The client was struggling to find a suitable solution to the handling of customer returns, resulting in punitive landfill costs for the disposal of the goods


The client was clear that the returned goods could not be re-sold under their brand name and any stock sold on their behalf would need to be de-branded


• XPD collects the customer returns weekly from the retailer and prepares the stock for onward sale removing all references to the original retailer
• XPD selects the appropriate channel to sell through the goods – bulk buyers, UK based telesales teams, on line auctions and on line sales channels


• To date the client has received in excess of £300k in revenue from the sale of customer returns via XPD
• Zero landfill costs to the client since engaging with XPD
• Established wide base of bidders and buyers securing significant bulk sales